Refund & Cancellation Policy

1. About Our Services

We offer a range of professional nail and beauty services, including Nail Art & Enhancement Studio, Signature Pedicure Therapies, and Luxury Manicure Rituals.

Since each appointment is reserved especially for you and services may be customised according to your individual preferences and requirements, all payments are generally non-refundable except in the situations outlined below.

2. After Your Service Is Done

Once your nail, manicure, or pedicure service has been completed, refunds cannot be provided.

Results may vary depending on individual preferences, nail condition, skin condition where relevant, lifestyle, selected service, and aftercare.

3. Booking Deposits

Deposits paid to secure your appointment are non-refundable.

However:

• Deposits can be moved to a new appointment if the appointment is rescheduled within the allowed notice period.
• Deposits will be forfeited in the case of a late cancellation or no-show.

4. When Refunds May Be Considered

Refunds are only considered in the following cases:

• The appointment is cancelled within the allowed notice period and no rescheduling is requested.
• We are unable to provide the booked service due to unexpected circumstances.
• A duplicate or incorrect payment has been made.

All refunds are subject to approval by our management team.

5. Health, Allergies & Reactions

Clients must inform us about any allergies, sensitivities, or relevant nail or skin conditions before their service begins.

We are not responsible for reactions where relevant information was not disclosed to us in advance.

Refunds will not be provided solely on the basis of dissatisfaction unless there is a clear service error.

6. If a Service Isn’t Suitable

If, during consultation and before the service begins, we determine that your selected nail, manicure, or pedicure service is not suitable, we may:

• Recommend a more suitable alternative service.
• Offer a refund or service credit at our discretion.

7. Refund Processing

Approved refunds will be processed within 7–14 working days.

Refunds will be issued through the original payment method unless otherwise agreed.

Processing times may vary depending on your payment provider.

8. Late Arrivals & No-Shows

Late arrivals may result in reduced service time or cancellation of the appointment.

Missed appointments or no-shows are non-refundable.

9. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Any changes will take effect once the updated policy is posted on our website.

10. Contact Us

For any refund or cancellation-related questions, please contact us at: admin@yakunaesthethic.com